There are many reasons why small businesses should consider investing in a renowned voip service provider, and it’s crucial for business leaders to understand the importance of how their team communicates with customers and one another.
Hybrid work environments, IT support and customer support are just some of the uses of business phone systems, and there’s absolutely no denying how VoIP phone systems are taking over the telecom industry and quickly replacing traditional landlines.
Below we’ll be thoroughly explaining some of the most popular VoIP service features that benefit small businesses everywhere!
Most Popular VoIP Service Features For Small Businesses
Although there are many incredible VoIP features that support small businesses, the following are some of the most popular:
Advanced Call Management
Some of the most important benefits of VoIP phone systems include things like innovation, smart analytics and automation. This incredible combination of digital tools creates many opportunities for small to mid-sized companies to enhance their overall business practices in a variety of ways.
Advanced call management refers to a company’s ability to automatically route their incoming calls based upon factors like caller location, time, agent availability and AI integration. VoIP systems truly transform call centers and small businesses by reducing resources and costs, as well as improving call management needs.
CRM Integration
Small business leaders should also make sure that their new VoIP phone system can be integrated with Customer Relationship Management (CRM) software. Everyone understands how their biggest resources are their clients, and CRM programs help business teams to easily access valuable customer data in order to ultimately improve customer satisfaction.
CRM programs also help businesses to track their sales metrics and monitor important milestones. CRM programs help teams stay coordinated on a client’s history and information, which creates a more personalized experience for them.
Hybrid Workforce Technology
VoIP phone systems can be linked to smartphones, computers and other personal devices. This allows your team to more easily develop a hybrid work schedule and collaborate remotely with one another.
VoIP service providers have made all sorts of tech-savvy advancements throughout recent years in order to accommodate remote work technology, and these advancements have become increasingly more important for small businesses.
Find Me/Follow Me Call Routing
Find Me/Follow Me is a call routing feature that allows businesses to incorporate a list of phone numbers where your workers are likely to be found. This means that multiple numbers can be called simultaneously, which reduces the overall likelihood of a call going unanswered.
This is a crucial feature for countless small businesses that need to be reliable for their customers!
Automatic Voice Transcriptions
Automatic voice transcription is another incredible VoIP tool that small businesses utilize on a daily basis, because this tool will automatically transcribe voicemails, calls and video conferences into text.
The tool will then text or email allotted numbers or accounts the transcription, which can go a long way to improve a company’s CRM data and allow for more efficient keyword research within CRM platforms.
Advanced Call Analytics
Business leaders and managers can more easily track how their coworkers are responding to calls through what’s known as advanced call analytics.
From knowing data like who’s calling you, how long the call lasts, when they call, call results and customer satisfaction, small businesses can more thoroughly understand how their company is meeting their overarching goals and business targets.
Call Queuing & Auto Attendant
Auto attendant is another VoIP feature that’s incredibly valuable for countless small businesses. Auto attendant allows companies to customize their greetings and provide different language options for their callers. Your callers can also more easily select their preferred departments, make payments and report problems without actually speaking to a human representative.
No one likes waiting on hold to get certain information or satisfy their call’s unique needs, and auto attendant helps push each call’s needs along while successfully maintaining your brand perception. However, there are always certain scenarios in which you’ll need to put your callers on hold when they’d like to speak with a team member.
What’s great about VoIP phone systems is that they often featured AI-integrated call queuing systems, which go a very long way to streamline this complicated process and avoid all sorts of potential issues. These tech-savvy queuing systems feature things like skill-based routing, callback requests, efficient call transfers, smart call screening, and many other incredible tools that help small businesses manage their resources and customer satisfaction.
Call Training & Monitoring
VoIP features also make it a lot easier for business teams to train and monitor their existing workers.
Call monitoring allows mangers to listen into calls, and later advise workers about what works and what doesn’t. Call monitoring features also make it easier for managers and business leaders to jump into a call when it’s necessary.
Small Business Scaling & Growth
Certain business phone systems provide more flexibility than others, and this is especially the case when comparing VoIP phone systems to traditional landlines.
Small businesses are constantly growing, and VoIP technology makes it a lot easier for small business teams to add more numbers with just a matter of a few clicks. And because the vast majority of your valuable data will be stored in the Cloud, business leaders don’t need to worry about losing data as their company grows or scales down.
Reach Out to Data Talk to Speak With a Renowned VoIP Service Provider!
VoIP phone systems have benefitted thousands of small businesses throughout the United States in recent years, and the above features are just a tiny glimpse into the many reasons why business leaders should consider switching to VoIP technology.
One of the top-rated VoIP service providers in the country is Columbus-based Data Talk, and their telecom experts can be reached directly when you have more VoIP questions by going to the link at the beginning of this article!